Return & Refund


Our Return & Refunds Policy covers refused and returned orders due to system error, customer error, and/or driver inability to safely and correctly deliver an order..

This refund policy does not apply to goods which have been opened, used or damaged after delivery, or if any attempt has been made to alter the product. INNO SECURITY SDN BHD will not be held liable to any financial or physical damages of any kind.


All products and orders must be returned in their original condition. Customers bear all costs associated with the refusal and return of any order if there is no fault on the part of INNO SECURITY SDN BHD. Failure to adhere to the terms and conditions of INNO SECURITY SDN BHD will prohibit any refunds or credits being issued to the customer.


No refunds, exchange, cancellations or amendments are applicable once payment is processed and completed online.

Any issue regarding delivery or refund, you may contact Customer Service through our email.